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Patients Rights & Responsibilities

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Yours vs Ours Rights and Responsibilities

Patients' Rights to:
1- Access 2- Safety 3- Respect 4- Partnership 5- Info 6- Privacy 7- Give feedback Further Explanation: Access to our professional dental services are not free.
Access to your dental health info, mutual practice of open disclosure and communication do not require us to explain in details step-by-step the procedure we will take to complete the dental services for you. They also do not require us to explain the rationale, the technicality and intricacy behind the dental item numbers we use to work out your treatment plan estimates. A patient does not have a right to dictate to a health care provider what kind of services or procedures they should be given.
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Dens in Dente's Rights
We reserve our rights to expect to be treated fairly under the Universal Declaration of Human Rights (UDHR) as created by the United Nations Human Rights Commission.
At Dens in Dente Dental Care, we have a zero tolerance policy toward anti-social, intolerant, bullying, prejudiced and abusive behaviour in person, via email, over the phone, via social media, via third party and via a myriad of other modern communication technology.
We reserve our rights to not welcome anyone, whether they are patients or staff, who abuse their rights to freedom of speech by providing false & misleading negative feedbacks on social media out of sheer spitefulness. While you have a right to refuse a diagnostic test, a radiograph, and so on, we reserve our rights to refuse to provide you with further services should we consider your refusal to be unreasonable and causes us to become unable to provide you with a proper diagnosis, investigation, treatment plan and dental care.
We reserve our rights to refuse to serve any patients who make unreasonable & irrational demands. We reserve our rights to refuse to serve any patients who disrupt the harmony of the practice, behave violently, verbally abuse staff, harass and threaten staff &/or behave in a disrespectful, prejudiced, rude and unreasonable manner. Such patients will be banned from Dens in Dente indefinitely.
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Your Responsibilities
  • To provide us with true, honest and accurate info about your medical and dental health problems so that we could provide you with accurate diagnosis and treatments.

  • To pay us on the same date of services
  • To give us equal respect, mutual trust, honesty and integrity
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Dens in Dente's Responsibilities
All of us at Dens in Dente will strive to the best of our abilities: - to ensure the health, safety and well-being of our patients, visitors and team members - to provide high quality dental care at reasonable costs - to ensure our dental services are accessible to a wide range of patients in a multi-cultural community
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How to Find Us
Dens in Dente Dental Care Shop 2, 138-142 Botany Road Alexandria NSW 2015, Australia
02 8399 3661
welcome@densindente.com.au Disclaimer: All dental photos are taken from photostocks, not from real patients of Dens in Dente Dental Care.
Any surgical or invasive procedure carries risks. Before proceeding, you should seek a second opinion from an appropriately qualified health practitioner.
Opening Hours
By AppointmentsMonday - Friday: 8:00 AM - 8:00 PMSaturday - Sunday: 8:00 AM - 4:00 PM Closed on Public Holidays Walk-in Welcome Dens in Dente acknowledges the Traditional Custodians of the lands on which we live, work and serve. We celebrate the oldest living culture and its unbroken history of storytelling and communication. We pay respect to Elders - past, present and future.
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